Dear Plymouth Rock:
You may have noticed that I recently switched to another insurance carrier — why did I do this? My intention is not to insult your company, but rather, it’s more of a primer about how you should treat your customers. Primarily, over the 13 years I was a client — first you were Prudential (my piece of the rock) but then I suddenly found myself insured by High Point. Isn’t that a state park in New Jersey? Then, a few years later my new policy said I was insured by Plymouth Rock. Who the heck is that? What happened to Prudential?
I often asked your reps why I was paying so much more than my friends and acquaintances. I had a flawless driving record whereas many of my friends had tickets and wrecks. For several years I had a car that was paid in full and I dropped collision and other side-dishes, but still I was paying more than friends who had fancy new cars with FULL coverage. I asked a hundred times, “Why?”
The reps were always polite but they never really answered the question. I was twice told that I was free to shop around for a better deal, and finally, after a lot of high-paying years, I did.
I’m glad I did because now, with the same exact coverage, I am paying LESS than half of what I was paying Plymouth Rock aka High Point aka Prudential.
The thing that pushed me over the edge was a call I made to Plymouth Rock not too long ago — another call where I asked about my high rates and cheaper rates I was quoted by other companies. The answer I got from a very pleasant rep was disturbing. It was suggested that other companies were “fly by night.” — One rep said, “What if you get in an accident and spend months in the hospital and were paralyzed, or what if you were to run over a kid on a bicycle?”
That was very unpleasant to hear, and that silly remark notwithstanding, if you’re going to call another company “fly by night” how do you explain that while I was with you, I never really knew who my insurance company really was? Like I said, one year it was Prudential and then a few years later it was High Point and then more recently it was Plymouth Rock. I never received any information or notification of these changes.
The company I switched to has had the same name for over 75 years. So, aside from the extreme savings for the same coverage, I simply did not like the way my business was simply “taken” — I figured that I was overcharged by about $15,000 since 1999. Sincerely **** ********.
TheDamienZone wonders if this company will respond. Please note that not everyone is happy with Geico, but I am not happy with my local wine shop, so it’s all relative. Not everyone saves money by switchin to Geico, but this guy did, and he did a great job of telling his story.
If a rep from Plymouth Rock wants to know who sent me this, I have their permission to tell you.